Refund & Returns Policy
Your satisfaction and operational uptime are our priority at Sorted Keys LLC.
At sortedkeys.com, we want to ensure that your IT infrastructure requirements are fully met and that you are completely satisfied with your digital deployment.
30-Day Refund Policy
We offer a full refund within 30 days of your purchase date. You have the right to cancel your software licensing contract and request a refund within this 30-day window.
To exercise the right to cancel, you must inform Sorted Keys LLC of your decision by submitting a clear statement via email.
Corporate Contact Information
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the 30-day period has expired.
Effects of cancellation: If you cancel this contract and your refund is approved, we will reimburse all payments received from you without undue delay. The associated product keys will subsequently be deactivated on our servers.
We will execute the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such reimbursement.
Non-Delivery
In rare instances, strict corporate firewalls, spam filters, or mail server configurations may prevent our automated dispatch emails from reaching your inbox. If you do not see your delivery email, we strongly recommend checking your spam or quarantine folders.
If you cannot locate the delivery email, claims for non-delivery must be submitted to our technical support department in writing. If you do not properly contact us to report the issue, we will consider the digital delivery successfully completed.
Defective or Invalid Keys
Although all digital products are thoroughly verified through our Microsoft Partner portal before dispatch, unexpected activation errors can occasionally occur due to hardware changes or regional server syncs. If we fail to correct an issue with a defective key within 48 hours from the date of your initial complaint, a full refund will be issued, or a replacement license can be provisioned at your discretion.
Product Not as Described
Such an issue should be reported directly to our technical support team within 30 days of purchase. Clear evidence must be provided in writing that the purchased digital product differs from its architectural description on our portal. Complaints based merely on false expectations or failure to review system requirements will not be honored.
Note
Our Technical Support Team is always eager to assist you with deployment issues. We aim to deliver highly professional, enterprise-grade support in a timely manner to keep your systems online.
Refund Processing
Our policy guarantees a full refund within 30 days of your purchase date. Because we are constantly optimizing our software catalog, we appreciate any details you can provide about why the software did not meet your needs when submitting your request.
Our accounting process submits the refund immediately upon approval. Please be aware that your financial institution or credit card provider can take up to 10-20 business days to reflect the refunded balance on your final statement.
Need Further Assistance?
Our licensing specialists are here to help you with any questions or technical concerns regarding our return protocol.